Common Questions
Everything you need to know about our handcrafted portraits.
To ensure efficient processing. we ship from our global warehouses in the US, UK, and China. Your order will be dispatched from theoptimal location based on current inventory levels.
Most importantly. the price you see at checkout is the final price you pay. We cover all customs duties and import taxes. so you canbe confident there will be no surprise charges upon delivery.
Most importantly. the price you see at checkout is the final price you pay. We cover all customs duties and import taxes. so you canbe confident there will be no surprise charges upon delivery.
Absolutely. We spend 1-2 days communicating with you to finalize the design. We will only begin the hand-carving process once you are happy with the plan and details.
Each piece is a labor of love. From hand-carving the 3D relief on Italian leather to meticulous hand-painting, we don't use any machines. This artisanal process takes time, but the result is a soulful keepsake that lasts a lifetime.
We use professional-grade leather dyes and protective finishes. While natural vegetable-tanned leather will develop a beautiful "patina" (darken slightly) over years, the carving and colors are designed to be durable and long-lasting heirlooms.
Yes! Every order comes in our signature artisan packaging, carefully wrapped to ensure it arrives safely and looks beautiful. It's ready to be gifted to any pet lover straight out of the box.